Oak Bay survey gauges resident satisfaction

Request for Proposal issued to undertake a community satisfaction survey

Coun. Tom Croft

Oak Bay is set to survey the community to find out how it’s doing in the eyes of residents.

The district posted a request for proposal for a community satisfaction survey after council approved the RFP last month.

The purpose of a citizen survey is to learn priorities of the community and how residents perceive district services, said Warren Jones, director of corporate services for Oak Bay.

“This is, for a lot communities, a foundation for the strategic planning process,” Jones said.

At the end you get a final report “fleshing out the silent majority in the community,” he added.

“That would put information at your fingertips about what people think in the community.”

A consultant would prepare, execute and analyze a survey of the roughly 6,000 households in Oak Bay and report back to council.

The survey is expected to provide insight into the areas of the district’s operations and service delivery that require the most immediate attention and it will provide feedback on the perceptions of value for those services. It would also provide an opportunity for council to receive feedback and opinions of the community on Oak Bay’s priorities and initiatives.

“It’s a great opportunity for us to keep our community informed and get informed ourselves,” said Coun. Tom Croft.

Councillors Michelle Kirby and Kevin Murdoch pointed out there are issues with phone surveys.

“Many in my demographic no longer have a land line,” said Kirby. “If we can’t access a cell or mobile phone numbers that will exclude a good section of the community.”

She noted responses may not reflect the “silent majority we’re looking for.”

The consultant is expected to provide guidance and work with elected officials and staff on the suitability, wording and structure of survey questions.

The RFP deadline is Aug 19. A final report from the chosen proponent is expected to the district no later than Oct. 14.

The next council meeting is Sept. 12 at municipal hall 2167 Oak Bay Ave.

 

 

Just Posted

Oak Bay High student selected for Canada Youth Olympic Team

Barbarians rugby player Lachlan Kratz heads to Las Vegas for Qualifiers

Crash at Tillicum Centre breaks traffic signal

Emergency crews on scene, avoid the area

Victoria council denies 44-unit building after tie vote

Proposed rental development on Burdett Avenue divides City and residents

Police still searching for missing Langford teen

Ashley Garland could be using the alias Michelle Adams

Therapy dogs make appearance at B.C. Games

The St. John’s Ambulance therapy dog program launches a pilot project at the 2018 Kamloops B.C. Winter Games

Canucks fold 5-3 in first ever trip to Vegas

Daniel Sedin had two points as Canucks fall to the Golden Knights Friday night

That’s a wrap: B.C. Games results after Day 1

Vancouver-Coastal Zone 5 is in the lead for medals Friday at the Kamloops 2018 B.C. Winter Games

Sticking the landing at the B.C. Games

Gymnasts talk competition, B.C. Winter Games, and teamwork in Kamloops

$153M in federal cash to fund child care, education training in B.C.

Bilateral agreement will create 1,370 new infant and toddler spaces

A B.C. woman talks her life in the sex trade

A view into the life from one Kelowna prostitute and the issues it can cause for women

Twitter feed prays for — instead of preying on — B.C. MLAs

Non-partisan Christian group wants to support politicians through personalized prayer

BC Ferries report net loss of $14.8 million in third quarter

CEO assures public it’s smooth sailing, advises of new ‘fare initiatives’

Hundreds march for justice in death of Winnipeg teen

Tina Fontaine was pulled from a river in 2014, her body wrapped in a blanket and weighed down by rocks

Most Read