Island Health is taking over the management of the Selkirk Seniors Villae. (Screenshot/Google Maps)

Island Health is taking over the management of the Selkirk Seniors Villae. (Screenshot/Google Maps)

Island Health takes over management of Victoria seniors facility following scathing report

Concerns were raised at the Selkirk Seniors Village about cleanliness and staffing

Island Health is taking over a third seniors care facility on Vancouver Island after the management company was not meeting basic standards, according to a scathing health report.

Victoria’s Selkirk Seniors Village at 385 Waterfront Cres. is owned by Retirement Concepts Corporate Group, and specifically run by West Coast Seniors Housing Management (WCSHM), which is part of Retirement Concepts. The company is also responsible for the two other facilities that Island Health took over: the Comox Valley Seniors Village in Courtenay, which Island Health took over on Sept. 30 and the Nanaimo Seniors Village on Nov. 27.

South Island Medical Health Officer Dr. Murray Fyfe recommended the switch after studying a detailed report by Island Health’s Community Care Facilities Licensing Program. The report came forward after a thorough review following several complaints.

READ MORE: Island Health to staff Selkirk Place seniors residence in Victoria

Island Health tried to intervene with the issues before taking over; in October it provided staff members to the Selkirk to bolster what was available. This change, however, was not enough. The reports cited continued issues with staffing, overall cleanliness, and the operator’s inability to submit an acceptable health and safety plan or to fully comply with legislated standards of care.

“The thorough investigation by the independent Licensing Program has given Island Health detailed insight into the operator’s failures at this site,” said Mark Blandford, Executive Director – Primary Care and Seniors Health in a statement. “Island Health will work with the administrator and operator to understand and correct the causes of these issues and develop sustainable plans to return the care delivered to legislated and contracted standards.”

Island Health has appointed Susan Abermann as the administrator for a period of six months at the facility; Abermann was also temporarily appointed administrator at the Courtenay and Nanaimo locations.

WCSHM chief of operations Jennie Deneka said they will work collaboratively with Island Health to improve the situation, and identified “staffing issues” as the largest contributor to the problem.

ALSO READ: Victoria medical building to be demolished for seniors care facility

“We recognize the appointment of an administrator at three sites is unprecedented. It speaks to the staffing crisis that is impacting our sector and the impact it was having on us as the largest care provider in the province,” Deneka said in an emailed statement.

“We are working collaboratively with the administrator, licensing, unions and health authority to address these ongoing challenges. We also support any initiatives the government may undertake to address the broader labour shortage, which has been well documented by the BC Care Providers Association.”

Presently, staff retention has been an issue at Retirement Concepts since wages are lower for staff than those available at unionized branches under Island Health.

“We acknowledge that wage parity is a factor on our ability to recruit and maintain staff, and we are attempting to work with our unions to close that gap,” Deneca said. “We also acknowledge that these issues are having an impact on our ability to meet all compliance standards.”

nicole.crescenzi@vicnews.com

Like us on Facebook Send a Tweet to @NicoleCrescenzi
and follow us on Instagram

Island HealthSeniorsseniors housing

Just Posted

Greater father involvement in the home leads to improved childhood development and increased marital satisfaction, says expert. (Black Press Media file photo)
University of Victoria researcher finds lack of father involvement a drag on gender equality

Working women still taking on most child and household duties in Canada

Emergency health services treated a person after they were blocking traffic at the intersection of Fort and Douglas Streets on June 17. (Evert Lindquist/ News Staff)
Victoria intersection traffic returns to normal after protester blocked roadway

A person in a motorized wheelchair was blocking the intersection at Fort and Douglas Streets

New COVID-19 cases on Vancouver Island by local health area for the week of June 6-12. (B.C. Centre for Disease Control image)
New COVID-19 cases up on Island, but health officials say trends going right way

There were 22 new COVID-19 cases in Greater Victoria last week after just four the week before

With local high schoolers unable to have a traditional graduation ceremony due to COVID-19 restrictions, Amica Douglas House celebrated the momentous occasion of eight of their dining room servers. (Courtesy Amica Douglas House)
8 Greater Victoria teens don fancy dresses, celebrate grad with seniors

With celebrations nixed, Amica Douglas House hosts event for its serving staff

Eric White’s roadside farm stand in Metchosin sits stocked with produce. (Photo courtesy of Eric White)
Fledgling Metchosin farmer frustrated by thefts from stand

Eric White said every dollar made at the roadside helps sustain his farm

People line up to get their COVID-19 vaccine at a vaccination centre, Thursday, June 10, 2021 in Montreal. THE CANADIAN PRESS/Ryan Remiorz
Vaccines, low COVID case counts increase Father’s Day hope, but risk is still there

Expert says people will have to do their own risk calculus before popping in on Papa

(Black Press Media file photo)
POLL: When was the last time you visited the mainland?

The films are again lighting the screens at local theatres, the wine… Continue reading

Anyone with information on any of these individuals is asked to call 1-800-222-TIPS (8477) or visit the website victoriacrimestoppers.ca for more information.
Greater Victoria Crime Stoppers wanted list for the week of June 15

Greater Victoria Crime Stoppers is seeking the public’s help in locating the… Continue reading

The Co-op gas station at Whiskey Creek is burning after a camper van exploded while refueling just before 4 p.m. on Thursday, June 17, 2021. (FACEBOOK PHOTO)
Exploding camper van torches Highway 4 gas station between Qualicum Beach and Port Alberni

Highway traffic blocked after Whiskey Creek gas station erupts into flames

Helen Austin performing with Trent Freeman at the 2018 Vancouver Island MusicFest. Austin is one of the many performers listed for the 2021 event.
Vancouver Island MusicFest goes virtual for 2021

Black Press to stream 25 hours of programming July 9-11

FILE – A science class at L.A. Matheson Secondary in Surrey, B.C. on March 12, 2021. (Lauren Collins/Surrey Now Leader)
Teachers’ union wants more COVID transmission data as B.C. prepares for back-to-school

BCTF says that details will be important as province works on plan for September

Provincial health officer Dr. Bonnie Henry outlines B.C.’s COVID-19 restart plan, May 25, 2021, including larger gatherings and a possible easing of mandatory masks on July 1. (B.C. government photo)
B.C. records 120 new COVID-19 cases, second vaccines accelerating

Lower Pfizer deliveries for early July, Moderna shipments up

A Heffley Creek peacock caught not one - but two - lifts on a logging truck this month. (Photo submitted)
Heffley Creek-area peacock hops logging trucks in search of love

Peacock hitched two lifts in the past month

The Calgary skyline is seen on Friday, Sept. 15, 2017. THE CANADIAN PRESS/Jeff McIntosh
2 deaths from COVID-19 Delta variant in Alberta, 1 patient was fully immunized

Kerry Williamson with Alberta Health Services says the patients likely acquired the virus in the hospital

Most Read