Few issues with system change: Coast Capital

Credit union's shutdown not without problems for some clients

Coast Capital Savings Credit Union is dealing with “limited” challenges following the disruption of service over the Family Day long weekend while it switched to a new banking system.

Despite issues for some customers, the process went as well as expected and “maybe even better,” Coast Capital spokesperson Jay-Ann Fordy said.

“There are no big problems, so the system is running as expected,” she said.

“Our other banking system was around for many, many years so there were some challenges and one-offs with accounts looking different, so we’re working with customers (to help them) understand the new system.”

Fordy said some customers had problems accessing online banking and card transactions at ATMs or point of sale machines.

“We’ve been able to resolve the problems by working on them daily and are improving them constantly,” she said. “Our customers have been great. I know it’s a big change for them but we apologize for any impact we’ve had – but I believe we’re coming through the other end.”


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