(The Canadian Press)

Airline passengers to get cash for lost baggage, getting bumped in new bill of rights

New rules went into effect July 15

The first phase of Canada’s new passenger bill of rights came into effect Monday, giving them more protections from baggage loss and clearer rules for delayed takeoffs.

Among the new rules is a requirement for airlines to tell their passengers in a “simple, clear way,” information on the new rights, what recourse they have and give regular updates on flight delays and cancellations.

If a tarmac delay lasts for over three hours with “no prospect of imminent takeoff,” the rules say, passengers must be allowed to leave the plane.

Any passengers bumped for reasons within an airline’s control are entitled to up to $2,400, while passengers whose luggage has been lost or damaged can get up to $2,100 to cover the costs, as well as refunded baggage fees.

Airlines must also set clear rules for transporting musical instruments.

Transport Minister Marc Garneau said the new rules are a “world-leading approach to air passenger rights.”

They will apply to all airlines flying in and out of Canada.

“I am proud to say that these regulations will apply to all airlines flying to, from, and within Canada, and that airlines will be required to follow these regulations or they could face penalties of up to $25,000 per incident of non-compliance,” said Garneau.

“The new regulations also take into account the realities of small and northern air carriers, as well as ultra-low cost carriers, with requirements adjusted accordingly.”

The new rules came into effect despite 19 airlines and associations challenging the move in court, saying that required payments under the country’s new air passenger bill of rights violate international standards and should be rendered invalid.

The second phase of the bill of rights, which will target flight delays, cancellations and seating minors near parents or guardians, is scheduled to come into effect in December.

READ MORE: Canadian airlines ask court to reject new passenger rights rules

– With files from The Canadian Press


@katslepian

katya.slepian@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Oak Bay man refuses to stop drinking beer, gets $230 ticket

‘An expensive lesson,’ says Deputy Chief

VIDEO: Driver found guilty in Saanich crash that left Leila Bui with catastrophic brain injuries

Tenessa Nikirk convicted on one count of dangerous driving causing bodily harm

West Shore RCMP look to identify man who allegedly stole two hoverboards

Suspect described as five-foot-10, heavyset, with dark brown hair

West Shore RCMP arrest man attempting to break into Colwood homes naked

Suspect entered one home, broke two front door glass panels

John Lennon’s psychedelic Rolls-Royce on display at Victoria’s Royal BC Museum

The classic car has been a favourite for Beatles fans from Victoria and internationally

The Three Bears are down to two after baby bear carving stolen from his perch in Island community

Thief repeatedly kicked it and dislodged it from cement and rebar

BC Place lights up in purple and yellow to honour Kobe Bryant

Kobe Bryant, his 13-year-old daughter and seven others were killed in a helicopter crash

Whistleblower says Iranian-Americans questioned at Peace Arch crossing were targeted

Immigration lawyer says response from Customs Border Protection is a ‘total cover up’

‘Big money’ funding B.C. politics now mostly from taxpayers

Campaign targets $16 million and counting in ‘politician welfare’

Ski lift closed at B.C. mountain over alleged actions of former employee

‘We are actively investigating and dealing with the actions of a former employee,’ said the resort

VIDEO: Music stars pay tribute to Kobe Bryant at Grammys award show

Music artists including Billy Ray Cyrus, Rick Ross and Kirk Franklin paid tribute to Bryant

Coastal GasLink stresses pipeline ‘on a schedule’ as B.C. appoints liaison for Wet’suwet’en

670-kilometre pipeline is schedule to be completed by end of 2023

Most Read