At times Gaynor Round has a hard time rousing her clients from the newest feature at Features Spa – a heated bed.
It’s not the only new thing, she’s recently relocated from a high-end Victoria hotel, to a small space across from Windsor Park in Oak Bay.
“People are friendly here, welcoming,” she said.
In the business since 1984, Features Spa is the latest incarnation of her Features brand that has worked out of hotels including the Fairmont Empress, Harbour Towers and most recently Abigail’s Hotel. Round loves the free parking and easy access with a level entry and no steps to negotiate offered by her Windsor Road shop.
“When people are loyal to you I don’t want to abandon them due to physicality,” she said. “I want to enjoy this space, I want to be here for a while.”
Features offers traditional spa therapies in “complete head-to-toe care” by appointment.
“It’s your time – when you have us, you have us,” she said. “All the girls who work here have minimum 10 years experience, most of them have 20.”
With the demographic of Oak Bay shifting to the 35 to 55 professional set, Round sets aside two nights a week for appointments.
Features Spa Services offers holistic spa services which include relaxation massage, rejuvenating hand, foot and back treatments, reflexology, facials and a full range of esthetic treatments. They use the Yonka Paris brand that is paraffin free, allergy tested, gluten free and has excellent product breakdown, allowing for individualized avoidance of ingredients.
A simple and comfortable space, there’s room for two – couples treatments are popular – or even a small group for a couple hours of pampering.
“I want it to be a pleasant, comfortable environment for both men and women.”
Multigenerational clients have followed her to the new space, but she welcomes newcomers as well.
“I like to build relationships,” Round said. “You get to be a part of people’s lives.”
Enjoy the unique ambiance while experiencing a customized full body massage that softens the skin while at the same time brings deep relaxation to the mind, body and spirit. Relish in a heat-penetrating massage using hot basalt ocean stones that improve circulation and reduce muscle tension.
Visit featuresspaservices.com to learn more about hours and special offers.