My husband and I are thrilled that Oak Bay Beach Hotel is receiving the accolade of being one of Canada’s top luxury hotels, because it is has been our experience that the hotel deserves this.
But, as Oak Bay residents and frequent guests of the hotel, we would like to have seen the Walkers better represented in your recent article. After all, “intentional hospitality” and the theme “OB – Our Best” is very much the theme that Kevin and Shawna Walker envisioned and instilled in all their staff when the reincarnation of the hotel, against odds, was created. As the head goes, so goes the body in this case and thank goodness that the staff have remained committed to and are carrying forward the vision during the Walker’s absence.
Free parking, free internet, 95-plus degree outdoor mineral pools, Kevin Walker introducing each server by name at his dinner shows and then proceeding to help them lay and clear the three-course meal before thanking us all from his heart for our attendance are all examples we have witnessed first hand.
The success of the hotel is due to owners passing down their own character to the entire operation and we wish there had been more credit allocated where due in your recent article, while at the same time honouring the hotel and staff for their fine accomplishment.
Mitch & Helen Brooks