COLUMN: Canada Revenue Agency wants to hear from Canadians about improving services

Alistair MacGregor is the Member of Parliament for Cowichan-Malahat-Langford

My office often assists people in their dealings with the Canada Revenue Agency (CRA), as many of the issues can be quite overwhelming. Whether it is a person’s income tax, the Canada Child Benefit, Savings and Pension Plans, or the GST/HST, these issues all have the potential of financial consequences and can result in a high amount of stress, especially if someone is having a hard time getting through to the CRA to obtain information on their file.

Casework from the CRA is among the top sources of constituency-related work that many Members of Parliament and their offices engage in regularly. In my constituency offices we have assisted many individuals in navigating their problem with the CRA, but it is an unfortunate fact that many people still don’t know where to turn to when they can’t get assistance and need help. This can be very frustrating and stressful.

I was pleased to learn recently that the CRA made a commitment to change the way in which it interacts with Canadians, making it easier, faster, and more secure for them to file their taxes and receive the credits and benefits to which they are entitled.

READ MROE: ALISTAIR MACGREGOR

In support of its ongoing efforts to improve service, the CRA has launched public online consultations to allow Canadians across the country to provide their feedback. The consultation period will run to June 18, 2019, directly following the months during which most Canadians will have filed their income tax returns.

The purpose of the consultations is to listen and learn from Canadians, hearing not only about their past service experiences with the CRA, but also their expectations for the future. Their comments will supplement the input that the CRA receives through existing feedback channels, public opinion research, other consultations, call centres and social media, all of which are already contributing to service improvements.

It is my hope that this feedback will lead to much better service from the CRA in the future and that the federal government allocates the necessary resources to make it happen. If you have ever experienced problems with the CRA, I encourage you to submit feedback regarding your experience to the online consultations so that the CRA may hear from as many people as possible. You can provide feedback at: www.canada.ca/consultations-CRA.

Thank you for taking the time to help build better public service from the federal government.

Alistair MacGregor is the Member of Parliament for Cowichan-Malahat-Langford.

Just Posted

Victoria City Council approves inclusionary housing policy

After years of back and forth, the policy will be ratified in two weeks

Filipino Heritage Month event takes over Centennial Square

Dancing, music and food highlight Mabuhay Day celebration in Victoria

West Shore residents report finding anti-SOGI 123 flyers in mailboxes

SD62 trustee Ravi Parmar says the flyers are ‘garbage’

Saanich woman runs marathons to make dreams come true

Hempler gutted her way through 122 kms with minimal breaks, to support Help Fill a Dream Foundation

Tsartlip canoe team pulls for international glory in Australia

Geronimo Canoe Club paddles to Victoria to kick-start fundraising

Victoria Weekender: What’s happening this weekend, June 15-16

Car Free YYJ, a barber battle and an Outdoor Discovery Day

Homalco tour gives glimpse into area’s ‘People, Land, Water’

First Nation business mixes cultural components with wildlife excursions

Monkey spotted on late-night jaunt in Campbell River

Conservation officers also apparently looking for cougar in the area

B.C. university to offer mentorship program for former youth in care

Students using the provincial tuition waiver program will soon be able to form a community at KPU

Cyclists competing in one of the toughest bike races on the planet pass through Fernie

Divide riders looking strong as they finish first leg of 4160 km race

You might not know these B.C. records are public

Hired a lawyer to file a civil claim? Those are published online

B.C. bus driver loses case to get job back after texting while driving full bus

An arbitator ruled that Tim Wesman’s phone usage was a “a reckless disregard for public safety”

Revamped B.C. Lions set to battle veteran Winnipeg Blue Bombers

The Lions’ first test of the season will be a big one

No business case for Trans Mountain expansion, says former environment minister

Cabinet is expected to announce its decision on the expansion of the Alberta-to-B.C. pipeline by Tuesday

Most Read