Carolyn Wells, 46, said she choked on a screw in her Tim Horton’s iced coffee on April 23. Her daughter had to perform the Heimlich maneuver on her. (Submitted)

Carolyn Wells, 46, said she choked on a screw in her Tim Horton’s iced coffee on April 23. Her daughter had to perform the Heimlich maneuver on her. (Submitted)

Woman feels ‘lucky to be alive’ after choking on screw found in Tim Hortons’ coffee

The company says it has apologized to Carolyn Wells, the owner of the store reportedly offered to buy her lunch

A woman said she feels “lucky to be alive” after a screw ended up lodged in her throat whilst drinking a Tim Hortons’ iced coffee last month.

Carolyn Wells, 46, was delivered the beverage by her daughter Shawna, 27, who stopped by after a trip to the restaurant in Port Colborne, Ontario.

“We sat down to chat. While drinking the coffee I started choking,” Wells told Black Press Media.

“I thought I was going to die. I thought it was an ice cube.”

Shawna saw her mother in distress and performed the Heimlich maneuver April 23. Following unsuccessful attempts to relieve Wells, the daughter pounded on her back.

The screw the size of her thumbnail flew across the floor, Wells said.

READ MORE: The end of double cupping: Tim Hortons ditches two cups in favour of one with sleeve

The next day, she drove to the Tim Hortons’ location that served her daughter and filed an incident report. There, the manager on duty put a $20 gift card in front of her.

“She threw down the card at me like I was nothing,” she said.

Days later, Wells said a manager confirmed with her over the phone that a screw was, in fact, missing from the store’s ice machine.

The owner of that Tim Hortons’ called Wells on May 12 and reportedly offering her an apology as well as free lunch.

“I am still scared to drink iced coffee,” Wells said.

READ ALSO: Petition urging Tim Hortons to remove freshly cracked eggs from breakfast sandwiches launched

The company told Black Press Media what happened was an “isolated incident” that prompted a thorough investigation of the store.

“We were really sorry to hear about this guest’s experience,” reads an emailed statement from the company.

“The restaurant owner and their team apologized after being contacted by the guest.”

READ MORE: Tim Hortons minimizes Roll Up the Rim contest, adopts digital play



sarah.grochowski@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Want to support local journalism? Make a donation here.

Tim Hortons

 

Carolyn Wells, 46, said she choked on a screw in her Tim Horton’s iced coffee on April 23. Her daughter had to perform the Heimlich maneuver on her. (Submitted)

Carolyn Wells, 46, said she choked on a screw in her Tim Horton’s iced coffee on April 23. Her daughter had to perform the Heimlich maneuver on her. (Submitted)

Just Posted

Deep Cove Elementary School principal Shelley Hardcastle (right) and vice-principal Mary Kaercher help to restock Reay Creek with fish – in this case, coho fry – after a recent bleach spill killed hundreds of fish. (Wolf Depner/News Staff)
North Saanich’s Deep Cove Elementary School helps to restock Sidney’s Reay Creek

Restocking followed bleach spill that killed hundreds of fish in creek

The barred owl is the most likely to be spotted in the south Island. (Ann Nightingale photo)
Barred owls dominate Greater Victoria owl-scape

Western screech owl population decimated, partly due to barred owls

Between June 1 and 7, 168 net unconditional sales were made for properties in the VREB region. (Black Press Media file photo)
Victoria home sales slightly behind last June’s pace

Benchmark value of single-family home in Greater Victoria tops $1 million

A new report pegs the annual cost of hiring a third party to monitor use of pickleball courts in North Saanich at $12,000. (Black Press Media file photo).
North Saanich could end up hiring third party to monitor pickleball courts

Other options up for consideration include use of cameras and timed locks

Police monitor protesters at a blockade in the Fairy Creek area of southwestern Vancouver Island on Wednesday, June 9. (Facebook photo)
8 old-growth logging protesters arrested in Fairy Creek watershed Friday

A total of 214 people have been arrested as of June 11

At an outdoor drive-in convocation ceremony, Mount Royal University bestows an honorary Doctor of Laws on Blackfoot Elder and residential school survivor Clarence Wolfleg in Calgary on Tuesday, June 8, 2021. THE CANADIAN PRESS/Jeff McIntosh
‘You didn’t get the best of me’: Residential school survivor gets honorary doctorate

Clarence Wolfleg receives honorary doctorate from Mount Royal University, the highest honour the school gives out

Two-year-old Ivy McLeod laughs while playing with Lucky the puppy outside their Chilliwack home on Thursday, June 10, 2021. (Jenna Hauck/ Chilliwack Progress)
VIDEO: B.C. family finds ‘perfect’ puppy with limb difference for 2-year-old Ivy

Ivy has special bond with Lucky the puppy who was also born with limb difference

A million-dollar ticket was sold to an individual in Vernon from the Lotto Max draw Friday, June 11, 2021. (Photo courtesy of BCLC)
Lottery ticket worth $1 million sold in Vernon

One lucky individual holds one of 20 tickets worth $1 million from Friday’s Lotto Max draw

“65 years, I’ve carried the stories in my mind and live it every day,” says Jack Kruger. (Athena Bonneau)
‘Maybe this time they will listen’: Survivor shares stories from B.C. residential school

Jack Kruger, living in Syilx territory, wasn’t surprised by news of 215 children’s remains found on the grounds of the former Kamloops Indian Residential School

A logging truck carries its load down the Elaho Valley near in Squamish, B.C. in this file photo. THE CANADIAN PRESS/Chuck Stoody
Squamish Nation calls for old-growth logging moratorium in its territory

The nation says 44% of old-growth forests in its 6,900-square kilometre territory are protected while the rest remain at risk

Flowers and cards are left at a makeshift memorial at a monument outside the former Kamloops Indian Residential School to honour the 215 children whose remains are believed to have been discovered buried near the city in Kamloops, B.C., on Monday, May 31, 2021. THE CANADIAN PRESS/Darryl Dyck
‘Pick a Sunday:’ Indigenous leaders ask Catholics to stay home, push for apology

Indigenous leaders are calling on Catholics to stand in solidarity with residential school survivors by not attending church services

“They will never be forgotten, every child matters,” says Sioux Valley Chief Jennifer Bone in a video statement June 1. (Screen grab)
104 ‘potential graves’ detected at site of former residential school in Manitoba

Sioux Valley Dakota Nation working to identify, repatriate students buried near former Brandon residential school

The Queen Victoria statue at the B.C. legislature was splattered with what looks like red paint on Friday. (Nicole Crescenzi/News Staff)
Queen Victoria statue at B.C. legislature vandalized Friday

Statue splattered with red paint by old growth forest proponents

Most Read