Island Health has reiterated its commitment to patient privacy in the wake of the second breach in a month.

Island Health has reiterated its commitment to patient privacy in the wake of the second breach in a month.

UPDATED: Island Health CEO pledges to do better after another snooping staffer fired

Health authority says confidential information about 34 Vancouver Island residents improperly accessed

Island Health is looking for new ways to increase the security of its data base after firing staff for the second time in less than a month for breaching patient privacy.

The Island’s health authority revealed July 8 that a support staff employee working in the Victoria area was let go after browsing the confidential records of nearly three-dozen Vancouver Island residents.

Coming in the wake of the largest breach in the organization’s history in June, Island Health CEO Brendan Carr issued a public apology and a pledge to do better.

“This is a very serious issue for us,” he said, calling the situation a gross breach of patient and public trust. “We have to do better and there are things we can do.”

Access to patient records is designed to be available only to those workers who need it in order to do their jobs. Carr said the sanctity of patient privacy is drilled into all such employees before he or she is given a password to access the system.

Once in the system, the employees must register and specify their relationship to the patient before opening any individual’s file. The recent violators were able to access restricted files by lying about relationships.

“It isn’t failsafe. Somebody can misrepresent themself,” Carr said. “We rely on professionalism and honesty.”

That said, once the false information is entered, it remains in the system and is subject to review.

An auditing program tracks who has accessed what and flags any potentially unusual interactions for further investigation. It was this process that flagged the latest violator, who was let go after an investigation tracking back to January of 2015 found 34 instances of records improperly accessed.

Carr said the health authority is looking at adding more triggers to the flagging process, things like people checking through records of people with the same last names, or accessing the system at certain times.

The individual responsible for the latest breach had been an employee for about 15 years, and was not a nurse nor a member of the medical staff. Island Health is in the process of informing those residents whose records were accessed about what happened.

In the previous incident, revealed on June 14, two other support staff workers were caught under similar circumstances after snooping into the records of 198 people, including family friends, co-workers and celebrities. It followed the revelation in the spring of 2015 of a central Island staffer who looked through the records of 39 people, and a fall 2014 revelation that two nurses accessed the personal info of another 112 individuals. The violators in all these instances were fired.

“There doesn’t appear to be any real motivation other than curiosity,” Carr said.

Given staff knowledge that a deliberate privacy breach of this nature will likely lead to a firing, and the ease of being caught, the CEO is surprised that anyone would take the risk. More troubling for him, however, is the breach of patient trust.

“I honestly can’t understand it. This is fundamental to who we are as an organization. People have to be able to trust us.”

At the same time, he points out that Island Health has about 19,000 employees and processes about 4,500 patients a day. While the recent instances are significant, he does not believe snooping is endemic.

Carr said patients deserve better.

“Our employees know it’s wrong to look at the private health information of patients when they have no legitimate reason to do so,” he said. “It saddens and disappoints me that the actions of a very, very small minority of our 19,000 staff violate the values and high ethical standards we all work towards.

For more information on Island Health privacy policies, click here.

Follow me on Twitter @JohnMcKinleyBP

Just Posted

Greater father involvement in the home leads to improved childhood development and increased marital satisfaction, says expert. (Black Press Media file photo)
University of Victoria researcher finds lack of father involvement a drag on gender equality

Working women still taking on most child and household duties in Canada

Emergency health services treated a person after they were blocking traffic at the intersection of Fort and Douglas Streets on June 17. (Evert Lindquist/ News Staff)
Victoria intersection traffic returns to normal after protester blocked roadway

A person in a motorized wheelchair was blocking the intersection at Fort and Douglas Streets

New COVID-19 cases on Vancouver Island by local health area for the week of June 6-12. (B.C. Centre for Disease Control image)
New COVID-19 cases up on Island, but health officials say trends going right way

There were 22 new COVID-19 cases in Greater Victoria last week after just four the week before

With local high schoolers unable to have a traditional graduation ceremony due to COVID-19 restrictions, Amica Douglas House celebrated the momentous occasion of eight of their dining room servers. (Courtesy Amica Douglas House)
8 Greater Victoria teens don fancy dresses, celebrate grad with seniors

With celebrations nixed, Amica Douglas House hosts event for its serving staff

Eric White’s roadside farm stand in Metchosin sits stocked with produce. (Photo courtesy of Eric White)
Fledgling Metchosin farmer frustrated by thefts from stand

Eric White said every dollar made at the roadside helps sustain his farm

People line up to get their COVID-19 vaccine at a vaccination centre, Thursday, June 10, 2021 in Montreal. THE CANADIAN PRESS/Ryan Remiorz
Vaccines, low COVID case counts increase Father’s Day hope, but risk is still there

Expert says people will have to do their own risk calculus before popping in on Papa

(Black Press Media file photo)
POLL: When was the last time you visited the mainland?

The films are again lighting the screens at local theatres, the wine… Continue reading

Anyone with information on any of these individuals is asked to call 1-800-222-TIPS (8477) or visit the website victoriacrimestoppers.ca for more information.
Greater Victoria Crime Stoppers wanted list for the week of June 15

Greater Victoria Crime Stoppers is seeking the public’s help in locating the… Continue reading

The Co-op gas station at Whiskey Creek is burning after a camper van exploded while refueling just before 4 p.m. on Thursday, June 17, 2021. (FACEBOOK PHOTO)
Exploding camper van torches Highway 4 gas station between Qualicum Beach and Port Alberni

Highway traffic blocked after Whiskey Creek gas station erupts into flames

Helen Austin performing with Trent Freeman at the 2018 Vancouver Island MusicFest. Austin is one of the many performers listed for the 2021 event.
Vancouver Island MusicFest goes virtual for 2021

Black Press to stream 25 hours of programming July 9-11

FILE – A science class at L.A. Matheson Secondary in Surrey, B.C. on March 12, 2021. (Lauren Collins/Surrey Now Leader)
Teachers’ union wants more COVID transmission data as B.C. prepares for back-to-school

BCTF says that details will be important as province works on plan for September

Provincial health officer Dr. Bonnie Henry outlines B.C.’s COVID-19 restart plan, May 25, 2021, including larger gatherings and a possible easing of mandatory masks on July 1. (B.C. government photo)
B.C. records 120 new COVID-19 cases, second vaccines accelerating

Lower Pfizer deliveries for early July, Moderna shipments up

A Heffley Creek peacock caught not one - but two - lifts on a logging truck this month. (Photo submitted)
Heffley Creek-area peacock hops logging trucks in search of love

Peacock hitched two lifts in the past month

The Calgary skyline is seen on Friday, Sept. 15, 2017. THE CANADIAN PRESS/Jeff McIntosh
2 deaths from COVID-19 Delta variant in Alberta, 1 patient was fully immunized

Kerry Williamson with Alberta Health Services says the patients likely acquired the virus in the hospital

Most Read