Autism support dog refused bus access for being a ‘pet’

Ryan King’s autism support dog Walter was initially refused access to a TransLink community shuttle on Sunday, despite the fact the BC Guide Dog-certified yellow lab had all the proper documentation as well as the signature blue vest. (Tracy Holmes photo)Ryan King’s autism support dog Walter was initially refused access to a TransLink community shuttle on Sunday, despite the fact the BC Guide Dog-certified yellow lab had all the proper documentation as well as the signature blue vest. (Tracy Holmes photo)
Walter’s blue vest identifies him as an autism support dog. (Tracy Holmes photo)Walter’s blue vest identifies him as an autism support dog. (Tracy Holmes photo)
Ryan King’s autism support dog Walter was initially refused access to a TransLink community shuttle on Sunday, despite the fact the BC Guide Dog-certified yellow lab had all the proper documentation as well as the signature blue vest. (Tracy Holmes photo)Ryan King’s autism support dog Walter was initially refused access to a TransLink community shuttle on Sunday, despite the fact the BC Guide Dog-certified yellow lab had all the proper documentation as well as the signature blue vest. (Tracy Holmes photo)
Ryan King’s autism support dog Walter was initially refused access to a TransLink community shuttle on Sunday, despite the fact the BC Guide Dog-certified yellow lab had all the proper documentation as well as the signature blue vest. (Tracy Holmes photo)Ryan King’s autism support dog Walter was initially refused access to a TransLink community shuttle on Sunday, despite the fact the BC Guide Dog-certified yellow lab had all the proper documentation as well as the signature blue vest. (Tracy Holmes photo)

A White Rock grandmother has lodged a complaint with TransLink after an incident with a driver that she says emphasizes the need for better awareness around the rights of accessibility afforded to service dogs.

Margaret Kay said she, her grandson Ryan King and his BC Guide Dog-certified yellow lab, Walter, tried to hop the westbound 361 community shuttle at Oxford Street and Marine Drive at 4:20 p.m. Sunday (Nov. 10), after Ryan became tired towards the end of their walk along the promenade. They wanted a two-block lift, to the Bay Street lot where Kay’s car was parked.

However, when the trio tried to board, the driver “said, ‘I can’t take your dog on the bus because he’s a pet,’” Kay said.

“I said, ‘He’s not a pet.’”

The dog has been support for 20-year-old King, who is autistic, for the past seven years, Kay said. When out and about with King and Kay, the gentle canine wears a blue vest that identifies him as an autism support dog, and both King and Kay carry documentation that identifies them as certified to have Walter with them anywhere they go.

READ MORE: Boy’s service dog bounced from B.C. trampoline park

READ MORE: Victoria veteran begs people to please not touch his service dog

Kay said despite showing that photo ID on Sunday, the shuttle driver remained adamant for 20 minutes that Walter wasn’t allowed.

“The shuttle doors didn’t open all the way,” King told Peace Arch News. The driver “didn’t want us on the bus.”

It wasn’t until after another passenger pointed out a notice on the back of the driver’s seat that states service animals are permitted, that things changed, Kay said. The driver got out of his seat to read the notice, then allowed the three to board. He didn’t continue along the route, however, until after spending another five minutes reviewing the documentation that was previously offered, Kay said.

Then, after Ryan pushed the button to signal he and Kay wanted the Bay Street stop, the driver commented, “all that for two stops?” she said.

“I think it’s important for people to be aware that service dogs do have public-access licence,” Kay said.

TransLink confirmed Tuesday that a complaint regarding the incident was received and that Coast Mountain Bus Company (CMBC) “will be looking into what happened.”

PAN was also pointed to TransLink’s policy for service animals, which states certified assistance animals “are allowed on public transit at all times.” The policy adds that the animals must be harnessed and leashed, and passengers with them must be prepared to produce their Guide Animal Certificate.

Certification “increases public safety, raises training standards and improves public access for dog and handler teams,” according to the provincial Guide Dog and Service Dog Act.

The Act also stipulates that a guide-dog team, service-dog team or dog-in-training team “may, in the same manner as would an individual who is not a member of any of those teams, enter and use any place, accommodation, building or conveyance to which the public is invited or has access.”

A penalty of up to $3,000 can be levied for refusing a certified guide or service dog access. By the same token, falsely representing a dog as a guide or service dog can also result in a fine of up to $3,000.

Kay said incident is an opportunity to educate the public about the rights of service dogs and the individuals they are supporting. What she, King and Walter experienced Sunday was “not at all” acceptable, she said.



tholmes@peacearchnews.com

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Current unmarked residential streets are 50 km/h, but Greater Vancouver municipalities might consider dropping that to 30 km/h. (Black Press Media file photo)
Oak Bay, Esquimalt and Sidney join Saanich in application to reduce residential road speeds to 30 km/h

Victoria also taking part in pilot to change default speed to 30 km/h from 50 km/h

Demonstrators at the legislature on April 14 called on the province to decriminalize drug possession and provide widespread access to regulated safe supply across B.C. (Jake Romphf/News Staff)
Rally calls for decriminalization, safe supply as overdose emergency turns 5

From 2016 to the end of February, 7,072 British Columbians died due to overdose

A few dozen students and parents gathered outside Lansdowne Middle School April 14 to protest proposed budget cuts to SD61 music programs. From left to right: Lyra Gaudin, Cleo Bateman, Abby Farish, Brigitte Peters, Enid Gaudin, Des Farish. (Jane Skrypnek/News Staff)
SD61’s proposed $7 million cuts threaten equity and inclusion, say parents, teachers

Music classes, inclusion services, reading programs on the line

The Latoria South section of the Royal Bay development in Colwood could include a new long-term care facility. (Black Press Media file photo)
Colwood’s Royal Bay could be home to new long-term care facilities

Capital Regional Hospital District board approves $8M land purchase for purpose

(Black Press Media file photo)
Youth gets combative with police at Victoria hospital

VicPD officer injured, youth kept in care under Mental Health Act

(Black Press Media file photo)
POLL: Do you have a plan in place in the event of a tsunami?

Tsunamis have claimed the lives of more than 250,000 people between 1998… Continue reading

Anyone with information on any of these individuals is asked to call 1-800-222-TIPS (8477) or visit the website victoriacrimestoppers.ca for more information.
Greater Victoria Crime Stoppers wanted list for the week of April 13

Greater Victoria Crime Stoppers is seeking the public’s help in locating the… Continue reading

(Government of Canada)
Liberal MP caught stark naked during House of Commons video conference

William Amos, in Quebec, appeared on the screens of his fellow members of Parliament completely naked

Provincial health officer Dr. Bonnie Henry updates B.C.’s COVID-19 situation at the B.C. legislature, Feb. 1, 2020. (B.C. government)
B.C.’s COVID-19 case count jumps to 1,168 Wednesday, nearly 400 in hospital

Now 120 coronavirus patients in intensive care, six more deaths

Moss covered branches are seen in the Avatar Old Growth Forest near Port Renfrew on Vancouver Island, B.C. Thursday, Sept. 29, 2011. THE CANADIAN PRESS/Jonathan Hayward
B.C. blockades aimed at protecting old-growth forests reveal First Nation split

Two Pacheedaht chiefs say they’re ‘concerned about the increasing polarization over forestry activities’ in the territory

One of the grand prizes for this year's Hometown Heroes Lottery includes a seaside home at SookePoint, $1.5 million, and an Audi Quattro. (Photo courtesy of Hometown Heroes)
Hometown Heroes Lottery features seaside home in Sooke

A stunning seaside home in Sooke could be yours for the price… Continue reading

City workers from Duncan were busy recently putting up street signs in both Hul’q’umi’num’ and English. (Submitted photo)
Hul’q’umi’num street signs installed in downtown Duncan

Partnership with Cowichan Tribes sees English street names twinned with Indigenous language

Homicide investigators who asked not to be identified put up signs Wednesday, April 14, along the Nanaimo Parkway in the area where a body was found March 31. RCMP are asking for witnesses or dash cam footage as the suspicious death has now been ruled a homicide. (Chris Bush/News Bulletin)
Suspicious death along the highway in Nanaimo now being investigated as a homicide

RCMP identify victim as Randell Charles Thomas, repeat call for any information related to the case

Most Read