E-Comm 911 call taker Madison Sheane says knowing your building or home address, the streets or landmarks you are near and your compass directions helps her ensure you get the help you need as quickly as possible. (E-Comm 911 photo/Submitted)

E-Comm 911 call taker Madison Sheane says knowing your building or home address, the streets or landmarks you are near and your compass directions helps her ensure you get the help you need as quickly as possible. (E-Comm 911 photo/Submitted)

74% of 911 calls are from cellphones, so know your location: E-Comm

Cell tower triangulation generally only narrows location down to the block someone is calling from

“We’re behind the coffee shop downtown.”

That’s not how you would describe your location to a taxi or delivery driver, goes the “Know Your Location” campaign from E-Comm 911. But it is the way a woman described her location to a 911 call taker after a gas explosion.

“If we can’t find you, we can’t help you,” the campaign radio ads ends.

Knowing your location is even more important when calling 911 from a cellphone, the dispatch service provider said in a release on Dec. 9.

Nearly three-quarters of 911 calls in B.C. now originate from cellphones. And while movies, social media geotagging and delivery apps that show location in real-time may make it seem like cellphones provide an exact address to 911 call takers, that is not yet the case.

“While calls from landlines give us a person’s exact whereabouts, information from cellphones is nowhere as precise,” E-Comm Director of Public Safety Initiatives Ryan Lawson said.

“Because location is determined by cell tower triangulation, it’s generally narrowed down to within a block of where someone is calling. That’s helpful, but it doesn’t eliminate the need for our staff to work with callers to find out exactly where they are so first responders can get to them as fast as possible.”

READ MORE: Talks break down between B.C.’s 911 operators, E-Comm but no job action planned

If you don’t know your exact location, 911 call taker Madison Sheane said there is other information you can provide, such as compass directions or landmarks.

“When you call 911, my job is to get you the help you need as quickly as possible,” Sheane said.

“You can help me do that faster by answering my questions, including knowing your building or home address, the streets or landmarks you are near and your compass directions.”

READ MORE: B.C. communities call for changes to ambulance response priorities

Lawson said new 911 technology being developed — the North American-wide initiative Next Generation 9-1-1 — is expected to allow for improvements in the future.

“In the coming years, we’ll see calls delivered to 911 with more precise location and additional information about the caller, the device being used and the location from which it is calling. This means call takers will spend less time trying to determine where the emergency is taking place and dispatchers will be able to make better decisions on what resources to dispatch and where,” he said.

“Until then, ‘what is your location’ will always be the first question our staff ask.”



karissa.gall@blackpress.ca

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Keygan Power with brother Quintin and mom Allison while camping the weekend before Keygan’s brain hemorrhage on Aug. 2, 2020. (Photo Allison Power)
Saanich teen ‘locked inside,’ regaining speech after severe brain hemorrhage

16-year-old suffers traumatic loss of function, still plays a mean game of chess

Island Health chief medical officer Dr. Richard Stanwick receives a first dose of Pfizer vaccine, Dec. 22, 2020. (B.C. government)
COVID-19: Vancouver Island in a January spike while B.C. cases decrease

Island’s top doc Dr. Stanwick breaks down the Island’s rising numbers

North Saanich is giving local businesses a break by waving renewal fees for 2021. (Black Press Media file photo)
North Saanich waives business renewal fees for 2021

The municipality raised $48,000 from businesses licences in 2020

The Sooke school district has filled all spots for their French immersion and nature kinderagarten programs in 2021-2022 school year. Regular kindergarten registration is still open and available. (Black Press Media file photo)
Sooke school district gets surplus of nature, French immersion kindergarten applications

Not enough room for almost half of nature kindergarten applicants

Dr. Penny Ballem, a former deputy health minister, discusses her role in leading B.C.’s COVID-19 vaccination program, at the B.C. legislature, Jan. 22, 2021. (B.C. government)
B.C. holds steady with 407 new COVID-19 cases Tuesday

14 deaths, no new outbreaks in the health care system

A Cessna 170 airplane similar to the one pictured above is reported to be missing off the waters between Victoria and Washington State. Twitter photo/USCG
Canadian, American rescue crews searching for missing aircraft in waters near Victoria

The search is centered around the waters northeast of Port Angeles

The North Cowichan/Duncan RCMP have arrested a prolific offender who is now facing more than 40 charges. (Black Press file photo)
‘Priority offender’ arrested in Cowichan Valley faces more than 40 charges

Tyler Elrix, 37, had a history of evading police; was ordered not to be in Vancouver Island

B.C. Premier John Horgan listens during a postelection news conference in Vancouver on Sunday, Oct. 25, 2020. THE CANADIAN PRESS/Darryl Dyck
30% of B.C. recovery benefit applications held up in manual review

The province says 150 staff have been reassigned to help with manually reviewing applications

Adam Dergazarian, bottom center, pays his respect for Kobe Bryant and his daughter, Gianna, in front of a mural painted by artist Louie Sloe Palsino, Tuesday, Jan. 26, 2021, in Los Angeles. (AP Photo/Jae C. Hong)
Kobe Bryant’s presence remains strong a year after his death

Tuesday marks the grim anniversary of the crash that took their lives

Surrey RCMP are investigating after a pedestrian was struck and killed at 183 Street and Highway 10 Friday night. (File photo)
Modelling of predicted transmission growth from the B117 COVID-19 variant in British Columbia. (Simon Fraser University)
COVID-19 variant predicted to cause ‘unmanageable’ case spike in B.C: report

SFU researchers predict a doubling of COVID-19 cases every two weeks if the variant spreads

The Brucejack mine is 65 km north of Stewart in northwestern B.C. (Pretivm Photo)
B.C. mine executives see bright gleam in post-COVID future

Low carbon drives demand for copper, steelmaking coal

In this Dec. 18, 2020 photo, pipes to be used for the Keystone XL pipeline are stored in a field near Dorchester, Neb.  THE CANADIAN PRESS/AP-Chris Machian /Omaha World-Herald via AP
Canadians divided over Keystone pipeline, despite U.S. president’s permit pullback

Two-thirds of Canadians think Biden’s decision was a “bad thing” for Alberta

Most Read