WestJet’s Saab 340B aircraft. (Paul Rodgers/The Cranbrook Townsman)

WestJet apologizes after passengers stranded in Cancun for 33 hours

About 150 passengers were stuck in Mexico last weekend because of mechanical issues

WestJet Airlines Ltd. has apologized to passengers who spent an extra day and half in Mexico over the weekend, many without the hotel rooms the airline had said would be available following a cancelled flight from Cancun to Ottawa.

About 150 passengers found themselves stranded on the Yucatan Peninsula Saturday after a pair of mechanical issues caused a four-hour flight delay and eventual cancellation.

READ MORE: Six things the Liberals are offering on air passenger rights

WestJet says the plane was moving constantly during the hold-up on the tarmac, which prevented flight crews from offering more water and snacks.

After the cancellation, the airline told passengers they would be bused to hotels to spend the night without charge. Many of them wound up having to book their own accommodations, however, due to a lack of available rooms.

The Calgary-based airline called it an ”extremely tough situation for guests to endure.”

WestJet says it will offer “appropriate reimbursement” for the hotel stays along with a gesture of goodwill to passengers.

The Canadian Press

Like us on Facebook and follow us on Twitter

Just Posted

Fate of accused in Saanich couple’s 1987 killings in jury’s hands

William Talbott’s lawyer says DNA doesn’t prove murder

Local grocery store steps up to help resident after Saanich jams her stand

Pepper’s Foods will start selling jams previously sold through roadside stand

Victoria woman accesses healing Burn Fund resources 45 years after injury

Stasi Manser was burned when she was five years old and now works as an adult burn survivor advocate

Brentwood Bay fruit stand plundered on first day of season

Leeanne and Jack Guthrie dismayed to find money and fruit stolen from roadside stand

Island Health issues safer drug-use tips ahead of music festival season

Health authority aims to reduce overdose risks at festivals

VIDEO: Killer whale steals fisherman’s catch off North Coast

Fishing duel results in eager orca snagging salmon in Prince Rupert

Greater Victoria wanted list for the week of June 25

Greater Victoria Crime Stoppers is seeking the public’s help in locating the… Continue reading

POLL: Do you think the penalty should be increased for tossing a burning cigarette from a vehicle?

With grasslands and forests around Vancouver Island and across B.C. reaching tinder… Continue reading

PHOTOS: North Island home gutted in fire deemed ‘suspicious’

No injuries reported; firefighters prevented blaze from spreading

Child killed after being hit in driveway on Vancouver Island

The driver of the vehicle remained at the crash scene and is fully cooperating

Eating sandwiches, putting on makeup behind the wheel could land you a fine

RCMP say if you cause an accident while eating you could be penalized

Cat badly hurt in animal trap was likely stuck for days, B.C. owner says

Blu, a three-year-old house cat, suffered severe damage to his hind leg after being stuck in trap for days

Vancouver Island woman assaulted after confronting thief

RCMP warn residents to call for police assistance

40 cats surrendered in apparent hoarding at B.C. home

Officers found the cats living among piles of garbage and feces, suffering from fleas

Most Read